THOUGHT LEADERSHIP JOURNAL

"THE MOST BASIC AND POWERFUL WAY TO CONNECT TO ANOTHER PERSON IS TO LISTEN. JUST LISTEN. PERHAPS THE MOST IMPORTANT THING WE EVER GIVE EACH OTHER IS OUR ATTENTION." - Rachel Naomi Remen |Clinical Professor at UCSF

In a world of endless distractions, it becomes easy to spread ourselves too thin.  We resort to things like “multi-tasking” to help us cope with the many demands that are placed on us.  While multi-tasking can be an effective tool in certain circumstances, it becomes a destructive one when it comes to interpersonal communication. Ask yourself, “how does it feel when someone is emailing while talking to you?”  Most would say disrespectful.  Here is a tougher question, “how would your customers feel?”  

The bottom line is, multi-tasking while communicating sends a message of disrespect.  In a study done and doctors and bedside manners, it was found that doctors who give 30 seconds of their full attention are rated significantly higher by patients. Having to re-ask what a pati...

Last year, after giving a keynote to a group of mortgage professionals in Las Vegas, I was approached by a gentlemen asking if I would be on his podcast. That gentleman was Phil Treadwell, the creator of the Mortgage Marketing Expert Podcast (www.MortgageMarketingExpert.com). It took me almost a year, but I finally was home long enough to record one with him. 

I am beyond impressed with Phil's professionalism and deep understanding of modern digital content marketing. In less than one year, he has launched 33 episodes and garnered over 50,000 downloads! I highly recommend following all of his work as he has gathered the best of the best to share massive value that is immediately implementable.

In our conversation, I was able to cover a lot of topics that I am passionate about. We talked about the challenges with a lot of sales managers and what they can do to be more effective. We dove into my recent TEDx Talk (https://www.youtube.com/watch?v=N5mUoqKFf60) and the story about how it c...